Usually this error occurs when a download has not been successful and the pages have not downloaded properly. This is often caused by a weak or intermittent internet connection.
To solve this problem, we recommend that you delete the blank digital files and re-download them over a stronger internet connection.
Video tutorials on how to compete these steps on both iOS and Android are provided below.
If you see no change after following these steps, please contact us by email at:
firstname.lastname@example.org (Apple/iOS) or email@example.com (Google/Android)
These details can also be found in the 'Help' tab of the app. Please remember to include which operating system you are using, the model name of your device and the title of the novel, graphic novel or issue.