My download just stops
In order for items to download, the screen of your device must be on for the entirety of the download process. If this does not happen, the download will just stop.
My purchase hasn't registered
In the event that you are unable to access a purchased digital product via the app, please firstly sign out of the app, sign back in and then navigate to your account management page and hit the 'Restore Purchases' button.
Should you still not have access to your purchase please do contact our help desk and if possible include your proof of payment for the product.
'An error occurred'
In the majority of cases, this error appears because the internet connection was lost during the download. To rectify this, simply try again or try again using a stronger connection.
If your internet connection is not the cause of the error, it may be that your device does not have enough storage space available for your download. This can resolved by removing excess downloaded comics and graphic novels. These will still be accessible for you to download later if they are deleted.
For instructions on how to remove downloads from the app, please see the below tutorials for iOS and Android:
If you see no change after following these steps, please contact us by email at:
email@example.com (Apple/iOS) or firstname.lastname@example.org (Google/Android)
These details can also be found in the 'Help' tab of the app. Please remember to include which operating system you are using, the model name of your device and screenshots of any errors that appear.