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  • I purchased something by accident

    We are happy to refund any accidental purchases made through the 2000 AD shop but we are unable refund if the files have been downloaded. If you have purchased something by accident, please contact us by email at:

     2000ad.iosappsupport@rebellion.co.uk (Apple/iOS) or 2000ad.androidappsupport@rebellion.co.uk (Google/Android)

    Please remember to include the title(s) of the purchased product(s).

    We are unable to refund purchases where payment has been made through a third party such as Apple or Google Play. In these instances, please contact the third party directly.

  • My downloads keep failing

    My download just stops

    In order for items to download, the screen of your device must be on for the entirety of the download process. If this does not happen, the download will just stop.

     

    'An error occurred' 

    In the majority of cases, this error appears because the internet connection was lost during the download. To rectify this, simply try again or try again using a stronger connection.

    If your internet connection is not the cause of the error, it may be that your device does not have enough storage space available for your download. This can resolved by removing excess downloaded comics and graphic novels. These will still be accessible for you to download later if they are deleted.

    For instructions on how to remove downloads from the app, please see the below tutorials for iOS and Android:

     

     

     

    If you see no change after following these steps, please contact us by email at:

     2000ad.iosappsupport@rebellion.co.uk (Apple/iOS) or 2000ad.androidappsupport@rebellion.co.uk (Google/Android)

    These details can also be found in the 'Help' tab of the app. Please remember to include which operating system you are using, the model name of your device and screenshots of any errors that appear.

  • The pages in my graphic novel are blank

    Usually this error occurs when a download has not been successful and the pages have not downloaded properly. This is often caused by a weak or intermittent internet connection.

    To solve this problem, we recommend that you delete the blank digital files and re-download them over a stronger internet connection.

    Video tutorials on how to compete these steps on both iOS and Android are provided below.

     

     

     

    If you see no change after following these steps, please contact us by email at:

     2000ad.iosappsupport@rebellion.co.uk (Apple/iOS) or 2000ad.androidappsupport@rebellion.co.uk (Google/Android)

    These details can also be found in the 'Help' tab of the app. Please remember to include which operating system you are using, the model name of your device and the title of the novel, graphic novel or issue.

     

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