When will my order be dispatched?
Fiction, Graphic Novels, Issues & Merchandise
All orders are usually dispatched by our warehouse partner within 1 to 3 days. You will receive a notification email from us when your order has been shipped.
Our t-shirts are made to order, and take between 3 to 10 days to be printed and dispatched. You will receive a notification email from us when your order has been shipped.
Something is missing from my order
Item is listed on the dispatch note as 'To Follow'
This occurs when our warehouse partners are waiting on stock to ship out the item or an item is pre-ordered.
When items are out of stock, in the majority of cases, the missing item will be shipped within two weeks after dispatch of the original order. If this does not happen, please contact us and we will investigate.
Pre-ordered items are usually shipped the week before release date. On very rare occasions, if stock has not been received, they will be dispatched on release date.
Item is missing but has been marked as dispatched
Our deepest apologies if you have not received an item but it has been marked as dispatched. Please email us via firstname.lastname@example.org or via our contact form with your order number, and we will arrange for a replacement to be sent out.
Where can I find the tracking number for my order?
We do not offer tracking for the vast majority of orders, including those for international delivery, at this time. You will however, receive an email from us when your order has been dispatched.
Estimated standard delivery times from the moment of dispatch:
- UK – within 2-4 postal working days maximum
- Ireland - within 4-7 postal working days maximum
- EU - within 10-14 postal working days maximum
- US/Canada/Rest of World – within 14-21 postal working days maximum (customs delays may occur)
Please note that all of the above time frames have been severely affected by the Covid-19 outbreak. If you have allowed time for delays and your order has still not arrived, please visit our Where is my order? article for details on next steps.
Where is my order?
Please be aware that international and domestic delivery services have been severely affected by the Covid-19 pandemic.
Your order may take much longer than usual to arrive.
Double check the item you have ordered is not a pre-order or print on demand item (t-shirt, hoodie, baseball shirt, poster).
Pre-ordered items are usually dispatched a week before release. In very rare cases, due to stock not being received, they will be dispatched on release date.
Our print on demand t-shirts take between 10-21 working days to be printed and dispatched by the manufacturer. Check the product description to see exactly how long it takes. (Delivery times may be affected by national holidays)
Check your inbox and spam folder for a dispatch notification or go to your order history page to see when/if it was dispatched: https://shop.2000ad.com/account/orders
Estimated normal delivery times from the moment it’s been dispatched:
- UK – within 2-4 postal working days
- Ireland - within 4-7 postal working days
- EU - within 10-14 postal working days
- US/Canada/Rest of World – within 14-21 postal working days (customs delays may occur)
If your order has been dispatched and it has passed the estimated delivery time, please let us know.
I need to change my delivery address
For subscriptions, see here.
We are not able to modify the delivery address on an order, as we strive to process as quickly as possible.
Please notify us as soon as possible, so we can cancel the incorrect order and replace it with the correct address (Our office working hours are Mon-Fri 9:00 – 17:30).